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Why does the cost of the reservation change between the rate grid screen and the booking screen?Why can’t I find a sale rate at the hotel I want, on the date I want it?I haven’t received confirmation that I have a booking, but money has been taken from my account – why?Why am I unable to complete my booking?Why couldn’t I get passed the “Server Busy” page when trying to book?I have not received confirmation of my booking and it does not appear in my My Travelodge account
All of our sale rates are available on an allocation basis and our sales are incredibly popular, therefore tens of thousands of customers can be browsing our website at any one time trying to book a room. It’s therefore not uncommon that the allocation for that hotel, on that date, has been sold. Once our sale rates are gone – they’re gone!
We’re sorry to learn that you’ve experienced a problem whilst trying to make a booking on our website. If your booking has not been successful, meaning you have not received a confirmation email with a booking reference number and you cannot trace your booking via the “view/modify my booking” link, then we will not have taken any monies from your account. During the payment authorisation process your bank sets aside the correct amount of money to ensure it’s available when the payment is completed. This is moved to what’s known as a holding account. This money is held there until the transaction has been completed, at which point the monies are removed from the holding account & paid to Travelodge. On this occasion, as the reservation failed to complete successfully (and therefore no booking made), the monies were never requested by Travelodge and have therefore remained in the holding account within your bank. Once your bank realises that the money will not be requested by Travelodge, they will move the amount back into your account. We have been advised that this process normally happens within 5 days and is more commonly known by the term “ring fencing”. This procedure is part of a banking process and is beyond the control of Travelodge, which means we are unfortunately unable to speed up the reversal of the any payments back to your account.
We would suggest that you do not keep trying to make a reservation if your booking fails at the payment stage as this could lead to more monies being ring fenced from your account During our sales, we experience extremely high volumes of traffic through our website – which at its peak can take 7 bookings every second. We are aware that this can have an impact on the speed of the booking process and sometimes, particularly during the confirmation or payment process, causing the page to timeout or go blank. Before pressing back on your browser and trying again, it’s important to check that your booking wasn’t processed successfully by checking the “view/modify my booking” link using your booking criteria, or by checking the email address you used at the time of booking to see whether you have received a confirmation email. We are aware that payment for reservations can fail if characters such as (,’^_) appear in the booking information within the name and address fields and also if the telephone number is missing as this field is mandatory. This information can be updated in your “My Travelodge” account.
During our sales, we experience extremely high volumes of traffic through our website – which at its peak can take 7 bookings every second. In order to make sure that those customers who are going through the booking process experience the best possible speed, we sometimes restrict the amount of customers who can access our website. This is only done in instances where we receive unprecedented website traffic.
During a sale Travelodge experience very high levels of customers making bookings and as a result it can take up to 24 hours to receive your confirmation email or for your booking to appear in you're My Travelodge account. We do apologise for any inconvenience this may cause you.
I am contacting about an existing or past bookingI have a complaint or complimentI have a payment or refund queryI have a query but don't have a bookingI need to get a VAT invoiceI want to amend my bookingI want to cancel my bookingI'm having or had problems with the websiteI am from Sleepy HollowI am from a HotelI am from CPMI am a Business CustomerI am a Business Travel AgentI am from CRS
I am contacting about something unrelated to making a bookingI can't complete my bookingI have a booking problemI have a booking queryI have a flexible rate bookingI have a problem with my My Travelodge accountI have a query about making a bookingI have a question about a hotelI have a question or issue about a hotelI have a question regarding booking "Extras"I have a saver rate bookingI have an error relating to my bookingI have not been charged correctly for my bookingI have not received my refundI have received a parking chargeI have received a refund but it is not correctI have received an unknown charge or refundI need documentation about a known chargeI want to cancel my flexible rate bookingI want to cancel my saver rate bookingI want to complain about being relocatedI want to complain about my booking experienceI want to complain about my stayI want to give feedback on my stay or booking experienceI want to leave a complimentI need to request an eVoucher, Refund or ChequeI want to submit a call back or need assistanceI need assistanceI need help with "Friends & Family"I need help with OutbookingI need to submit a CPM Call BackI need to submit a General EnquiryI have a problem with a booking or it isn't correctI have another payment or refund related queryI have a query unrelated to the aboveI have received a letter about room damage or a smoking chargeI have a question about Complete Savings or Lets Go… Rewards
I am contacting you about a Charity or Charity eventI am contacting you as a potential supplierI can't access my My Travelodge account, change the password or unsubscribeI can't amend my bookingI can't cancel my bookingI can't change the details in my My Travelodge accountI can't enter my personal detailsI can't get a VAT invoiceI didn’t get a confirmation email or numberI have a duplicate bookingI have a query about a group bookingI have a question about a new or upcoming hotelI have a question about Group bookingsI have a question about Insurance CoverI have a question about rates & availabilityI have a question about reservation "Extras"I have a question regarding room "Extras"I have a request for my stay or question about the hotel & facilitiesI have been charged incorrectly for the bookingI have cancelled the booking by mistakeI have left something behindI haven't been charged correctly for my bookingI need confirmation of my booking but cant see itI need directions to the hotelI need the details of my Wifi voucherI need to get a VAT invoiceI need to, or have left, the hotel earlier than expectedI received or am receiving an error messageI require confirmation of my bookingI thought my booking was cancelledI want to cancel the remaining nights of the bookingI want to enquire about Career opportunitiesI was unable to use or cancel my bookingI'm not sure if my booking completedI'm unable to use my Discount Code or eVoucherIt was a flexible rate bookingIt was a Saver rate bookingMy booking date, hotel or room type is incorrectMy booking occupancy or extras are incorrectMy eVoucher or Discount code wasn’t acceptedMy group booking isn't correctMy payment failed or isn't acceptedThe Statement Description is 'No Show Charge' or 'Reservation Refund'The Statement Description is something elseIt's related to a stayIt relates to an Early Departure, Charge or BookingI have a query on behalf of, or for, a customerI have a question about a report or complaintIt relates to an incidentI need to reset my passwordI have a query about rates or availabilityI have a query about cancellations or amendmentsMy hotel may have to closeI want to complete an outbookingMy hotel has filled, what do I do?I'm overbooked on Family or Disabled roomsCan you lower / remove my outbooking level?Can you take a room offline?Can you do Early Depart refunds?I cant find a bookingWhat is my outbooking level?Should I include Groups in the last man policy?Do I offer compensation, breakfast & travel?It's a complaint about a hotel or stayA refund is requiredIt's a booking and or web complaintI'm unable to see my booking history or future bookingsI have an error relating to my bookingI have missing credits on my statementI have received a refund for the incorrect amount or have not received the refundI haven't received my monthly statementI need a credit noteI'm an old GTP cardholder or have an interim paper cardI'm still waiting for a response to my website applicationI can't log into my corporate accountI can't use my Business Account cardI need to update my contact detailsI want to increase my credit limitMy account has been closed and I don't know whyMy new plastic cards haven't arrivedWhy has my application been denied?I have not received my refundI have received a refund I need to get a VAT invoiceI have received a letter about room damage or a smoking charge
Hotel - followed by a locationI am using non UK address, contact & card detailsI am using UK address, contact & card detailsI can't amend my flexible bookingI do not have cancellation insuranceI do not have the cancellation number for the bookingI do not have the confirmation numberI have a flexible bookingI have a saver bookingI have cancellation insuranceI have the cancellation number for the bookingI have the confirmation numberI need documentation in order to make a claimI want to change the occupancy or add extras to the bookingI want to know how to make a claimNo ShowOtherReservation RefundThe booking was made more than 24 hours agoThe booking was made within the last 24 hoursThe rate is the same, or higher, but I cant complete the amendmentTravelodge AgentTravelodge Website

This is something that we can help you with via our Live Chat feature.


To Chat to one of our agents now click here.


If you wish to continue and submit a contact using the Contact Us process just close this window.

This is something that we will help you with via our Live Chat feature.


To be taken through to our agents now click here.

For the quickest resolution to your problem, we recommend using our Live Chat feature which is available between the hours of 9am-7pm Monday to Thursday, 9am-4:30pm on Friday and 9am-4pm on Saturday.

Using Chat your contact can be resolved within an average of 20 minutes. Alternatively click the red X at the top of this box and then use the form below to submit your query but please note this may take several working days for us to resolve.

Thank you for contacting us.

By selecting this option you will be providing us with a compliment relating to your stay or booking experience. We will make sure that the relevant hotel or staff member receives a copy of your comments. Please note that this is done automatically, with no response being issued, and so if you wish to complain or contact us regarding a query unrelated to this we ask that you change the options that you have selected.

Please close this window using the X in the top right and then fill out the details below and click Submit. IMPORTANT the Submit button will not be displayed unless you have filled out all fields marked with a *

Thank you again for contacting us
Thank you for contacting us.

From the options that you selected we understand that you are unable to access your My Travelodge account or want to unsubscribe.

Please close this window using the X in the top right and then fill out the details below and click Submit. IMPORTANT the Submit button will not be displayed unless you have filled out all fields marked with a *

Once we have received your contact we will unlock your account automatically, giving you the ability to successfully reset your password and enter your account. This will be completed within 48 hours Monday - Friday. Please note that a response will not be issued unless we encounter a problem. If you wish to have a response, or contact us regarding a query unrelated to these options, we ask that you change the options that you have selected.

With regards to requests to unsubscribe we will respond to you to confirm when this has been completed.

Thank you again for contacting us
If you are unable to view your booking history or future bookings please ensure that you are logged into the advanced features of your account. Once logged into your account you must log into the advanced admin area of your account with your admin password. If you need to be sent a reminder of your password please submit a request via the contact us section and we will forward these on to you.
Your monthly statement is sent to you in the post in the first week of every month. If you do not receive this please email our card provider who can arrange for another one to be sent out to you. Please email Transaxion.Finance_UK@fisglobal.com
If you have not received a response to your application please contact the business team at the following address – bacqueries@travelodge.co.uk
If you are unable to view your booking history or future bookings please ensure that you are logged into the advanced features of your account. Once logged into your account you must log into the advanced admin area of your account with your admin password. If you need to be sent a reminder of your password please submit a request via the contact us section and we will forward these on to you.
To increase your credit limit please download and complete the credit limit increase form (Click here to download) and send back to our card provider at the following email address – Travelodge@fisglobal.com
If you're unhappy with the letter response from F.I.S that has been sent to you we would ask for your primary account holder to contact F.I.S who may be able to provide more information as to the reasons for the declination. Please call 0870 600 1793

If you're unhappy with the response to your website application please contact bacqueries@travelodge.co.uk.

If you are still waiting for your new plastic cards to arrive please contact our card provider who will be more than happy to assist you at the following email address – Travelodge@fisglobal.com
We (Travelodge) are not made aware of the reasons for the declination. For further information the primary Account Holder should contact FIS who may be able to provide more information on 0870 600 1793.
Thank you for contacting us.

From the options you selected we understand you have a query relating to Complete Savings or Lets go … Rewards.

These services are operated by Webloyalty, who are a third party company, who should be contacted directly so that they can assist you.

Webloyalty can be contacted by:
- Telephone: 0800 389 6960
- E-mail: customerservice@completesavings.co.uk
- Website: www.completesavings.co.uk
1. Relocation 1. Travelodge operates a relocation policy (for more details on relocation policy click here)*. If a room is unavailable on arrival (except due to an event beyond our reasonable control, (see section 11.2)) then, we will either:  provide a room in another Travelodge hotel and pay the reasonable cost of transport to that alternative hotel or any applicable car park charges; OR  at your request, or, if in our reasonable opinion there is no suitable alternative hotel accommodation available, cancel your Booking and refund you the money you have paid for the unavailable room(s) including related extras. *Result of ‘click here’ What happens if it becomes necessary for my reservation to be relocated? On rare occasions, it may become necessary for us to relocate you and find you suitable alternative accommodation in the local area or offer to refund the room. Please offer the customer reimbursements of additional taxi expenses, additional car parking costs and any other reasonable request so that the customer is not out of pocket. Please mark these clearly on the out booking form.
No. Please ensure that the group reservations are accommodated. If you feel that you will struggle, please email hbst@travelodge.co.uk
In Opera, press Shift +F2. This will display the control panel. Select search in the top right hand corner and your overbooking level will be on the forth line down. This will display your overbooking level for the current booking period. Please be aware that your overbooking level is subject to change when IDeaS (Revenue Management System) optimises.
Please contact Travelodge Assist on 0845 070 1323 or email Travelodge.ServiceDesk@cyntergy.co.uk
Please email your enquiry to Earlydepartsrefund@travelogde.co.uk
HBST are unable to take a room offline. If you are close to filling and are concerned that the rooms will sell putting you overbooked, please email hbst@travelodge.co.uk . We may be able to prevent them from selling for a short period of time whilst the rooms are being put offline. Please contact FSG to get the room taken offline on 0844 873 0300.
HBST are unable to amend your overbooking levels. If you are concerned about a level, you can contact your revenue manager to discuss this. If you are unsure who your revenue manager is, you can email revenue@travelodge.co.uk
All bookings are subject to our terms and conditions. This means they are non-refundable and any amendments need to be meet the necessary criteria. This can be found on the Friends and Family FAQ’s on Tic Tac.
We can confirm that all rates are subject to availability and on a first come, first serve basis. If you have been unable to find your desired rate, it is worth checking the spreadsheets on Tic Tac to see which rates are available at each hotel on each date. To do this, go to the Tic Tac hompage and click on the ‘Your benefits’ link at the bottom of the page. Then click on the ‘Current Discounts’ link. Open the necessary spreadsheet.
Thank you for contacting us.

In order to locate an unknown charge we need specific information. If the charge was on, or is more recent than, the 28th September 2011 we require the information below as well as the first 6 and last 4 digits of the card. If the charge was on, or before, the 27th September 2011 we require the information below as well as the first 10 digits of the card:

Date of transaction
Amount of charge
Card number (as per above)
Expiry date of card
Statement Description (if different to the options available)

Once we have this information we will be able to investigate the charge.
Thank you for contacting us.

In order to locate an unknown charge we need the specific information shown below:

Date of transaction
Amount of charge
First 4 and last 4 digits of card number
Expiry date of card

Once we have this information we will be able to investigate the charge.
Thank you for contacting us.

From the options you selected we understand you have received a parking charge relating to your stay with us.

We can confirm that all of our associated car parks use self operated ticket machines and so we can only recommend that you contact the Car Park operator directly to discuss this matter. We regret that the Customer Care team cannot waive or assist in disputing these charges.

If you have received a charge for a stay at a Travelodge based on a Moto services area, you should contact the hotel staff, using the telephone number on the hotel information page, who will be able to validate your stay with Moto directly.

We’re sorry that we can’t assist further with this matter.
Thank you for contacting us.

From the options you selected we understand you want to amend your details in your My Travelodge account.

You can amend your details freely, provided that characters such as (,’^_) are not included. This can stop the information from being successfully updated. In some instances, where multiple details such as email addresses are provided, you will need to remove the second piece of information before saving the details. This will then allow you to replace the old information with the new information before saving again.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want confirmation of your booking.

Unfortunately we are unable to resend confirmation emails however, as you have the confirmation number of your reservation we can confirm your booking is valid. A confirmation email is sent once a booking has been confirmed to the email address entered during the booking process and the details added to the relevant My Travelodge account if the user was signed in.

If you need to obtain the date of stay and hotel that you have booked you can see this information either within your My Travelodge account or as part of the “View / Modify” and “Get a VAT invoice” options in the “Manage Bookings” section of the Website.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you need details of the hotel or directions.

All hotel information, including the ability to plan a route and get detailed directions, is available on the relevant Hotel Information page of the website. If you have any specific questions about your stay or the hotel we would recommend contacting the hotel directly using the phone numbers on the Hotel Information pages of the Website.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want to get more information about a new or upcoming hotel.

Information about a new hotel and the facilities is placed on our website for each individual hotel on the relevant “Hotel Information” page at the earliest opportunity. If you have a specific enquiry for information that is not on the website, we would recommend calling the hotel directly, once open, on the numbers which are also provided on the “Hotel Information” pages.

If you want to make a request for your stay, enquire about anything special, or have a specific question or requirement for your stay, we would ask that you contact the hotel directly where the staff will be happy to help. Due to the individual nature of all requests the Customer Care team are unable to provide assistance.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want to get more information on a hotel and its facilities or make a request for your stay.

Information about all of our hotels and the services and facilities on offer can be found for each individual hotel on the relevant “Hotel Information” page. If there is any information you need that is not on the website, we would recommend calling the hotel directly on the numbers which are also provided on the “Hotel Information” pages. You can find a specific hotel using the A-Z list which can be found on the homepage.

If you want to make a request for your stay, enquire about anything special, or have a specific question or requirement for your stay, we would ask that you contact the hotel directly where the staff will be happy to help. Due to the individual nature of all requests the Customer Care team are unable to provide assistance.

Thank you again for contacting us.
Many thanks for contacting us to request charitable support.

Travelodge has a nominated charity: Macmillan Cancer Support, meaning all charitable activity and support from the organisaton is channelled into raising funds for this charitable organisation. We recognise that many worthy causes exist but have decided to focus our efforts on Macillan Cancer Support who provide much needed assistance to cancer patients and their families across the UK.

Regretably we are unable to support other worthy causes with charitable donations or free accommodation. Therefore we cannot provide you with assistance on this occasion. We wish you every success with your fund raising events.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you are interested in career opportunities with Travelodge.

For more information on the jobs available we would recommend checking the Careers section of the Website however if you have a specific question relating to a role or have a problem viewing the details we would ask that you contact careers@travelodge.co.uk

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you are interested in becoming a supplier to Travelodge hotels.

We currently have a complete supplier portfolio however we welcome any new applications. To apply to our Supply Team we would ask that you email Newsupplierenquiries@travelodge.co.uk, however we regret that our Supply Team are only able to contact successful applicants.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want more information on our Booking "Extras".

These "Extras" are treated as part of the reservation itself and become non-refundable if added to a Saver rate reservation. Extras include Breakfast, Dinner, Wifi, Insurance and the option to bring up to two domesticated Pets. Full information of these extras, including price and availability, is provided during the booking process.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want to get more information on our rates and availability.

We offer two pricing structures, Flexible bookings which can be cancelled and amended until 12noon on the day of arrival with a refund available for cancellations, and Saver bookings which are significantly cheaper but are entirely non-refundable.

The rates shown on our website do fluctuate and can sell out quickly which can lead to a rate being shown as available to book but when entering the booking process the rate may be different. This will be rectified once the system refreshes, showing the current available rate at the first point. We regret rates cannot be altered or reduced by the Customer Care team.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want more information about making a group booking.

Group bookings of between 10 and 25 rooms can be done via the Website with bookings of 26 or more rooms being done via our Groups Team on 08719 848484, following the options for Group Bookings. When booking earlier than 28 days before arrival a 10% deposit is required with the balance being due within 28 days of arrival. If booking within 28 days before arrival the full balance is due at the time of making the reservation. The rates offered are those that are available at the time of booking and cannot be altered by the Customer Care team.

For any specific questions or technical issues with booking or payment we would recommend contacting the Group Booking Team directly.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want to change the occupancy or room extras.

As our rooms are charged per room and not per person it is not always necessary to amend the occupancy of a booking prior to arrival providing the room type you have booked can accommodate the number of guests eg the booking does not need to be amended if you are adding a 2nd person to a Double Room. If you need to increase the occupancy and require a new room type then the reservation will need to be amended, subject to availability and in line with the Terms and Conditions.

When trying to amend room extras please bear in mind that to do this you will need to amend the entire booking, which is subject to availability. If you are trying to add breakfast, Early Check In or Wifi for example these can be purchased on arrival at the hotel meaning that amending your room is not necessary.

Thank you again for contacting us.
Thank you for contacting us.

We understand you are having, or had, difficulties using your eVoucher or a discount code.

eVouchers can only be redeemed once you have signed into the My Travelodge account where the eVoucher credit is registered or by calling Central reservations on 08719 848484. On the website, once signed in to the correct My Travelodge account, you will be prompted to use the eVoucher during the payment section when making a booking. If you choose to redeem the eVoucher, the cost of the reservation will be amended depending on the eVoucher amount. You may need to provide additional payment to complete your booking. When calling Central Reservations you will need to provide your personal details to identify your My Travelodge account so that e-Vouchers can be used as payment for your booking. eVouchers can only be redeemed against bookings using these processes.

Discount Codes can only be redeemed against website bookings. To redeem a valid discount code, your booking will need to meet the criteria for date, hotel and rate type stated on the discount code T&C's which may be contained in a promotional email that you have received. To redeem the code you will need to enter the code into the Discount section during the payment process. All discount codes have terms and conditions which may exclude certain combinations of dates and hotels, If your booking includes one of these exclusions the Discount will not be redeemed against the cost of your booking and you will be notified. The overall cost of the reservation will be shown before you complete it, allowing you to ensure that it has been applied.

Please note that the Customer Care team are unable to assist with Discount Codes or eVouchers not being applied due to the criteria and information above not being met and are unable to redeem a them against an existing booking.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you cancelled your booking by mistake.

When cancelling a booking the user is prompted, on two occasions, to confirm that they wish to complete the cancellation. Once this has been done the room, and room rate, are released back into our reservation system for resale. We appreciate mistakes happen however we are unable to offer a refund or credit for Saver rate bookings in line with the agreed Terms and Conditions.

We’re sorry that we can’t assist further on this occasion.
Thank you for contacting us.

From the options you selected we understand you are unable to amend your Flexible rate booking. In line with the agreed Terms and Conditions all amendments are subject to availability. If an amendment to a flexible rate booking cannot be completed it is due to that date having no availability for your requirements. Please note that amending a booking is treated as locating a new reservation and does not consider your existing room as available.

The Customer Care team are unable to override or assist with any Flexible room rate amendments but for specific questions or further advice we would recommend contacting Central Reservations on 08719 848484.

We’re sorry that we can’t assist further on this occasion.
Thank you for contacting us.

From the options you selected we understand you have not received a refund for a cancellation or change to your Saver rate booking.

We can confirm that our Saver rate reservations are non-refundable in line with the Terms and Conditions, and due to this a cancellation or amendment would not generate a refund.

If you have taken Cancellation Insurance with your booking then you may be entitled to make a claim by contacting the Insurance Company directly using the following details. However please note that due to FSA regulations we are unable to advise on any claims.

Travelodge Claims, Heath Lambert Insurance Services
Norfolk House
32-40 North Street
Horsham, West Sussex
RH12 1RZ

Help-Line: 0845 000 0088
E-mail: travelodgeinsurance@heathlambert.com

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want to amend the Occupancy or Extras on your booking.

If you wish to amend your booking to include room extras such as meals, wifi or early check in, or if you wish to change the name / occupancy of the room and it fits within the room type eg adding a 2nd adult to a double room, then we would recommend contacting the hotel directly to inform them of your needs or simply inform staff on arrival. When contacting a hotel directly their phone numbers can be found on the Hotel Information pages of the website.

If your amendment does not fit within the room type you can amend your booking, subject to the Terms and Conditions, via the homepage or your My Travelodge account

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want to make a claim using your Cancellation Insurance.

In order to make your claim you will need to obtain a claim form from the Insurance section of the Terms and Conditions which can be found on the website. For any questions or assistance with your claim please contact the Insurers whose details are below. Please note however that due to FSA regulations we are unable to advise on any claims.

Travelodge Claims, Heath Lambert Insurance Services
Norfolk House
32-40 North Street
Horsham, West Sussex
RH12 1RZ

Help-Line: 0845 000 0088
E-mail: travelodgeinsurance@heathlambert.com

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want to amend your Flexible rate reservation.

Flexible amendments for the date, room type & room extras are subject to availability and must be completed before 12noon on the original date of arrival. You can amend your booking by selecting the “View / Modify” option in the “Manage Bookings” section on the Travelodge Website or by selecting the booking whilst signed into you’re my Travelodge account. Alternatively you can contact our reservation centre on 08719 848484 to amend the booking. It is not possible to amend a hotel, however if you wish to do this you can cancel the reservation before rebooking the new hotel.

To amend the name / occupancy of the room, if it fits within the room type eg adding a 2nd adult to a double room, then we would recommend contacting the hotel directly to inform them of your needs or simply inform staff on arrival. Hotel phone numbers can be found on the Hotel Information pages of the website.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you were unable to make or cancel your reservation and did not have Cancellation Insurance.

In line with the Terms and Conditions flexible reservations that are not used or cancelled, and all Saver reservations, as well as their associated extras, are non-refundable. Due to this we are unable to offer a refund or credit for this reservation.

We’re sorry we can’t assist you on this occasion but thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want to cancel your Saver rate reservation.

All Saver rate reservations are entirely non-refundable, in line with the Terms and Conditions. However cancellations can still be completed prior to 12noon on the date of arrival and can be done by selecting the “View / Modify” option within the “Manage Bookings” section on the Travelodge Website or by selecting the booking whilst signed into your My Travelodge account. Alternatively you can cancel your booking with the reservation centre on 08719 848484.

If you have taken the Insurance Cover as part of your booking we can advise that while we do not offer a refund on these rates you may be entitled to make a claim via the insurance company, Heath Lambert, using the contact details below. However please be aware that due to FSA regulation we are unable to comment on your claim.

Travelodge Claims, Heath Lambert Insurance Services
Norfolk House
32-40 North Street
Horsham, West Sussex
RH12 1RZ
Help-Line: 0845 000 0088
E-mail: travelodgeinsurance@heathlambert.com.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you thought your booking had been cancelled.

Whenever a cancellation is completed the reservation system will generate a Cancellation Number which is linked to the booking and acts as confirmation of the cancellation.

As the booking is not shown as cancelled on our system, and as no cancellation number was generated, we can advise that the reservation has not been cancelled. Due to this we cannot offer a refund or credit in line with the Terms and Conditions.

We’re sorry we can’t assist further on this occasion.
Thank you for contacting us.

From the options you selected we understand you want to get a VAT invoice.

You can get a VAT invoice via your My Travelodge account or by selecting the “Get a VAT” invoice option from the “Manage Bookings” section on the Travelodge Website. You will need your confirmation number and one other piece of information such as the name of the booking, the hotel name or the credit card number. If you are unable to obtain one using these options please click here

Please note that, due to legal reasons, we are unable to amend any part of the details provided on a VAT invoice.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want information on our Room Cancellation Insurance.

We offer Room Cancellation Insurance on both our Flexible & Saver rate rooms which covers any costs for your booking that would become non-refundable, due to our terms and conditions, where circumstances beyond your control mean you cannot stay at the hotel as planned. Our room cancellation Insurance is available at £1.50 per room, per booking and is available to book in the “Extras” section of the booking process. The full details of the criteria for a valid claim using this insurance cover is available in the Terms and Conditions section of the Website and can be viewed prior to and during the booking process.

If you have taken Cancellation Insurance with your booking then you may be entitled to make a claim by contacting the Insurance Company directly using the following details. However please note that due to FSA regulations we are unable to advise on any claims.

Travelodge Claims, Heath Lambert Insurance Services
Norfolk House
32-40 North Street
Horsham, West Sussex
RH12 1RZ

Help-Line: 0845 000 0088
E-mail: travelodgeinsurance@heathlambert.com

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand your booking has been made for the wrong date, hotel or room type.

Whenever a booking is made the full details are shown prior to it being completed to allow customers to ensure that they are happy with the reservation that they are purchasing. Once a reservation is completed it is subject to the relevant Terms and Conditions.

Although Customer Care are unable to assist with mistakes of this nature we would recommend cancelling the reservation and rebooking, if the booking is at a Flexible rate, or amending the booking if it is at a Saver rate.

For more information on amendments please click here

We’re sorry that we are unable to assist further on this occasion.
Thank you for contacting us.

From the options you selected we understand you need to leave, or have left, the hotel earlier than expected.

In order to complete an early departure we would ask that you speak to a member of staff at the hotel who will be able to process the change to your reservation.

If your reservation is “early departed” before 12noon and is at a Flexible room rate then an automatic refund will be processed within 10 days. If your “early departure” is after 12noon on a flexible room rate, or regardless of check out time if at our Saver rate, then a refund will not be issued in line with the Terms and Conditions. However if you have taken the Cancellation Insurance you can make a claim by contacting the Insurers whose details are below. Please note that due to FSA regulations we are unable to advise on any claims.

Travelodge Claims, Heath Lambert Insurance Services
Norfolk House
32-40 North Street
Horsham, West Sussex
RH12 1RZ

Help-Line: 0845 000 0088
E-mail: travelodgeinsurance@heathlambert.com

If you have to leave, or have left, the hotel due to an issue with your stay please click here

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand your Group Booking requires amendment.

Amendments to Group Bookings can be made via the Websiteor the Group Booking team who can be contacted on 08719 848484 before following the options for group bookings. Amendments are subject to the group bookings terms and conditions. For any specific requests or requirements for your Group Booking we would recommend contacting the Group Booking team, as above, who will be happy to assist you.

Thank you again for contacting us. .

Thank you for contacting us.


From the options you selected we understand you have left something behind at the hotel.


Any items found by staff, or handed in, at our hotels will be put aside with other lost property and held for a certain period for owners to reclaim it. In order to see if your item has been found we would recommend that you contact the hotel directly, their contact details can be found on the relevant Hotel Information page of the Website. Click here to view the Hotel Information page.


Thank you again for contacting us.

Thank you for contacting us.

By selecting this option you will be providing us with feedback on your stay or booking experience which will be compiled with existing and future comments and included as part of our next review. This feedback will help us to provide the best booking and hotel experience possible. However please be aware that due to the volume of comments we are unable to respond to individual emails. If you wish to make a complaint, or receive a response to your comments please click here

Please close this window using the X in the top right and then fill out the details below and click Submit. IMPORTANT the Submit button will not be displayed unless you have filled out all fields marked with a *

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you are having difficulties making a reservation using non-UK details.

We are aware that there can be issues making and paying for reservations where characters such as (,’^_) appear in the booking information section, such as the name and address fields. This can also happen if the telephone number is missing, or has an invalid character, as this field is mandatory. We would recommend checking all of these details and removing these characters before retrying.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want to amend your Saver rate reservation.

Although the hotel cannot be amended you can amend your booking date & room type by selecting the “View / Modify” option within “Manage Bookings” on the Travelodge Website or by selecting the booking whilst signed into your My Travelodge account. All Saver rate amendments incur a £5 fee and are subject to certain criteria being met:

- The amendment is for the same hotel currently booked
- The date is available at the same rate that you initially booked at (i.e. £19)
- The amendment is made at least:
- 21 days in advance of the original stay date on our rooms costing £19 or below
- 7 days in advance of the original stay date on our rooms costing more than £19

If you wish to amend your booking to include room extras such as meals, wifi or early check in, or if you wish to change the name / occupancy of the room and it fits within the room type eg adding a 2nd adult to a double room, then we would recommend contacting the hotel directly to inform them of your needs or simply inform staff on arrival. When contacting a hotel directly their phone numbers can be found on the Hotel Information pages of the website.

Thank you again for contacting us.
Thank you for contacting us.

From the options you selected we understand you want to cancel your Flexible rate reservation.

Cancellations must be completed prior to 12noon on the date of arrival and can be done by selecting the “View / Modify” option in the “Manage Bookings” section on the Travelodge Website or by selecting the booking whilst signed into your My Travelodge account. Alternatively you can cancel your booking with the reservation centre on 08719 848484.

If you are cancelling remaining nights on an existing booking we would ask you either contact the reservation centre as above, or revisit the contact us section and follow the options from the first selection “I have another query”.

Thank you again for contacting us.
Please contact bacqueries@travelodge.co.uk where our business team will be able to assist you further.

Please note that our Chat feature is only available between the hours of 9:00am-19:00pm Monday to Thursday, 9:00am-4:30pm on Friday and 9:00am-4:00pm on Saturday

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